Over 25 Years of Customer Service Training Experience For Texas Businesses Including Houston and Dallas
Our customer service training programs are tailored for your Texas business. All programs are 100% customized to ensure that your business gets everything they possibly can out of the program. We guarantee that we’ll help you achieve all of your goals and objectives.
With over 25 years of experience, we’ve figured out what works and what doesn’t and will turn your weak points into strong points
Our Highly Interactive and Customized Customer Service Training Programs Will Improve Your Texas Businesses Satisfaction Ratings
Our customer service training program includes, but is not limited to all of the following:
- Role playing exercises that allow the material learned to be used in a real world environment. It give employees the platform to shape each customer service technique learned to the specific person that they currently dealing with
- One on one customer service training consultations are created to help employees in calming the challenging customers and turning the difficult customer into a returning customer.
- We use tried and proven customer service methods that are internationally successful
Limited class sizes allow for one on one attention
Customer Service Training Methods That Will Improve Your Sales in Houston, Dallas, and All Texas Markets
Our personalized customer service training programs will help turn customer complaints into endorsements. We’ll have the difficult customers turn into your most loyal customer.
For more information on Sales Training in Texas, call (866) 211-6179 or e-mail us at Info@TexasSalesTraining.com
Here’s a sample of two customer service programs.
INTENSIVE 1/2 DAY SEMINAR:
AN A.W.A.R.D.-WINNING CUSTOMER SERVICE
This program provides your customer service representatives proven customer service techniques give them the tools to quickly control the conversation and solve difficult situations.
Customer service representatives will learn:
- Responsive relationship building methods to generate long term customer service connections
- How to make a great first impression
- Four sets of questions that form trust and expose your customers various needs
- The single most important technique to control the objection of the most difficult customers
- Eight steps to disclose the concealed reasons that keep a customer from accepting and “letting go” of a particular problem
- Four-part method to focus how the customer gains from your solution compared to the competition’s
- Seven answers that will have the customer pleased and smiling
- With role-playing and training exercises, all of these techniques will become second nature to all of your representatives
COMPREHENSIVE FULL DAY SEMINAR:
THE ART OF TURNING CHALLENGES INTO SMILES
This customer service seminar gives your customer service team every tool and technique required to improve customer satisfaction, regardless of their experience level. It has all the benefits and customer service training techniques of the half-day seminar.
Your customer service representatives will also learn during the full day program:
- Creating a positive word of mouth no matter what the situation is
- Four steps to teach representatives how to talk about solutions and benefits rather than problems
- How to turn the challenging customers into repeat customers
- Three techniques that will help your representatives become more effective and better listeners
- Understanding why a customer complains and how to deal with a customer’s complaints
- Understanding body language and what the hidden message behind what the customer is saying
- Seven different methods to deal with the most common objections and challenges that will have custom service representatives achieve 100% of their potential.
Customized customer service programs for your Texas business
Every customer service program is specifically tailored to your company, your industry and your staff members. In addition, every customer service program includes the customer service skills and tools utilized by your top achievers. Programs can be delivered at a location of your choosing or at our Texas Training Center. Whether your team is in Houston, Dallas, or anywhere else in Texas we’re happy to help.
Call (866) 211-6179 for Customized Customer Service Training Programs in Houston, Dallas, and Throughout All of Texas